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Personas

Personas and Multi-Channel Experiences

Karl Steiner, Ph.D. Dec 04, 2012

Your users and customers are multi-faceted. Over the course of a day, they may interact with your software or services multiple times, from multiple locations, using multiple devices. Over the course of months or years, their needs and expectations of … Continue reading

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How and Why Personas Can Be a Powerful Part of Your Toolkit

Karl Steiner, Ph.D. Nov 20, 2012

Personas have been a major component in my user experience toolkit for many years now. I’ve used them in my own design work. I’ve helped organizations create and share them across the enterprise. Now I’m working on a software product … Continue reading

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Are UX teams still working in the garage?

Phil Goddard, PhD Jul 18, 2012

In a previous blog I suggested that most UX teams are surprisingly under-served with tools to support the work they do. "It’s really annoying when I have to unplug the drill to use the saw or the sander.  If I … Continue reading

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Effectiveness of Personas When Developing Employee-Facing Applications

Karl Steiner, Ph.D. May 18, 2012

This post is another follow up to our recent webinar on How Persona Tools and Processes Can Help You Create Applications That Engage and Delight Users. One of the attendees asked: "Could you talk a bit about the effectiveness of … Continue reading

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Convincing Other Departments to Work with Personas

Karl Steiner, Ph.D. May 10, 2012

We recently held a webinar on How to Create Applications that Engage and Delight Users: Persona Tools and Processes that Fuel New Product Success. We received some great questions from our attendees during the event. This post shares the answer to … Continue reading

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