TandemSeven

 "TandemSeven’s design expertise and experience-centered methodology were instrumental in the successful release of SERION™, Thomson CompuMark’s new online trademark research environment for trademark professionals. Our goal was to create an online environment that would deliver real productivity gains to our clients as well as create a consistent user experience across our online solutions and tools. The client response since the release has been overwhelmingly positive."  -Betsy Hussin, VP Product Development, THOMSON COMPUMARK

Successful companies make it easy for customers to do business with them. But even successful companies can have their share of awkward business processes. Whether they are the result of mergers and acquisitions, the persistence of legacy products or the support for competing product lines, your organization's procedures may leave your customers scratching their heads. For example, your customers may become frustrated or make mistakes. Or they may not understand why they must place an order with their sales representative for some items, but contact a call center for other items.

Your company's internal business processes should be transparent to your customers. Customer Portals can make it easier for your customers to do business with you, without having to drastically change the way you do business. Portals have the ability to hide your internal processes by creating a single point of entry and a consistent user interface for your customers.

TandemSeven can help you architect, design, and build the portal and underlying portlets that will simplify your customers' interactions with you. We're helping some of the largest, most complex Fortune 500 companies accomplish their goal of creating a seamless customer experience. Watch our Thomson CompuMark Webcast to learn how Thomson CompuMark leveraged global user research to create an environment that provides a consistent user experience and delivers real productivity gains for their clients.

TandemSeven has extensive portal expertise. We actively participant in leading industry events and publish engaging white papers, including Nine Common Mistakes in Designing a Usable Portal.

If you need an experienced partner to architect and design an industry-leading portal on the latest portal technology, contact TandemSeven.